Our Vision & Values

Our vision and values define who we are and where we are going. Our values guide us in our determination to achieve the organisational goals we have set ourselves. By upholding our values, we commit ourselves to achieving positive outcomes for all the people in our care.

Vision

Doutta Galla will be Victoria’s most effective provider of responsive, high quality aged care and accommodation to elderly people with diverse socioeconomic and ethnic backgrounds.

Values 

People

• we help each other

• we treat other people as we expect to be treated

• we recognise that happy people are effective people

• we respect and invest in personal development

Responsive Care

• we listen and respond to the individual needs of residents and their families

• we think ahead, making sure we have done all we can to prepare for change

• customer service, compassion and empathy are essential to our roles

Performance

• we meet the targets we have set ourselves as a team

• we are accountable for our actions

• we fulfil the terms set out in our job descriptions

Continuous Improvement

• we always look for ways to do things better

• we acknowledge when we have made a mistake and work together, as a team, to make sure it doesn’t happen again

• we acknowledge and reward people who go the extra mile

Relationships

• we form supportive working relationships, making everyone’s job easier

• we look beyond facilities, working as an organisation

• we connect with local communities to make a difference