Doutta Galla COVID-19

16 July 2021

Dear Residents, Families and Friends,

As you will all be aware, the Premier Dan Andrews yesterday announced that Victoria will move to restrictions for five days from midnight last night, 15 July 2021.

The introduction of the restrictions means that no visitors will be permitted into aged care or other residential facility settings, except for end-of-life reasons.  At this stage, these restrictions will remain in place until 11:59pm on 20 July 2021.

Although these restrictions may cause inconvenience to our residents, families and visitors, we will be fully staffed and do everything we can to maintain the wellbeing of all our residents during this short lock down.

This lockdown reminds us again that this pandemic is not over, and how quickly the virus can spread.  We urge you to follow carefully the restrictions announced by the Premier and remind those who are eligible that vaccination is one of the key steps in helping to stop the spread of the virus.

You are encouraged to keep in touch with your family via phone and families can call the home where your loved one lives to make a time to book a video call, or a window visit where this is possible.

Please contact the Home if you have any questions or concerns.  In addition, you are welcome to contact us via the email address

As you are aware, communications from Doutta Galla are sent directly to the resident and to the nominated resident representative.  If there are additional people in your family who would like to receive communications directly, can you please let the Home know their details and we can add them to the email list for you.  As a reminder, all my general communications, including previous letters from me, are available on the Doutta Galla website at and can be accessed at any time.

If you or your family would like more support during this time, please reach out to OPAN (Older Persons Advisory Network) on 1800 237 981.  They are available 6am-10pm, 7 days a week.  The other organisation that can assist you is Elder Rights Advocacy Victoria who can be reached on 1800 171 866 for support and advice.

Yours sincerely,

Vanda Iaconese


Doutta Galla Aged Services