From 1 November 2025, Australia will enter a new era of aged care when the New Aged Care Act 2024 and its associated reforms take effect. These changes represent a significant shift toward safer, more transparent, and person-centred care placing older Australians firmly at the centre of a modern, compassionate aged care system.
At Doutta Galla, we believe care is more than a service, it’s a partnership built on respect, dignity, and choice. The new reforms strengthen this vision by ensuring that the voices, rights, and preferences of older people are recognised and respected in every aspect of care.
What’s Changing
The reforms will bring important improvements across the aged care system, including:
- Your rights first – a new Statement of Rights that protects an older person’s voice, identity, and culture
Doutta Galla Statement of Rights (New Aged Care Act 2024)
- Simpler access – streamlined entry and assessment processes so older people can access the right care more easily
- Continuum of care – seamless transitions between home, transition, and residential care
- Transparency and choice – clearer information about costs, inclusions, and available options
- Person-centred focus – care that adapts to an individual’s needs, goals, and lifestyle
- Strengthened standards of care – new regulatory and quality standards that raise expectations for safety, governance, and accountability across the sector
What It Means for Doutta Galla
We see these reforms as an opportunity to elevate the way we deliver care and support, building on our long-standing commitment to quality, dignity, and choice. At Doutta Galla, we are:
- Enhancing care planning and communication so every resident and client has clear information, meaningful choice, and a voice in their care
- Investing in our people and systems to drive continuous improvement in quality, safety, and service excellence
- Expanding our Support at Home services to offer personal care, nursing, and reablement programs that promote independence and wellbeing
- Embedding strengthened care standards across all Doutta Galla homes and community programs to ensure consistency, accountability, and excellence in everything we do
This change brings promise and opportunity – for our residents, clients, families, and dedicated team. We remain committed to walking beside older people, respecting their story, and providing care that nurtures their dignity, independence, and wellbeing.
Staying Informed
As these reforms come into effect, we will continue to share updates, resources, and opportunities to connect and discuss what the changes mean for older people and their family.
To learn more about the Aged Care Reforms and what they mean, visit www.dgas.org.au. You can also contact our team at customerservice@dgas.org.au or telephone (03) 9680 3300.
Together, we’re shaping the future of aged care – one that truly puts older Australians first.