Doutta Galla COVID-19 update

Big thank you to Ironside Construction 

Doutta Galla would like to specially thank Ironside Construction who have very generously donated P2 Value Respirator masks to add to our Personal Protective Equipment requirements.  This terrific and charitable gift means a lot to us and to our residents and families. 

Frequently Asked Questions

This information is for residents, families and friends

The risk of serious illness from COVID-19 increases with age. The highest rate of fatalities is among older people, particularly those with other serious health conditions or a weakened immune system. There is currently no cure or vaccine for COVID-19, or immunity in the community. 

Even if you are feeling well it is important to take steps to prevent the spread of this virus. Good hygiene and taking care when interacting with other people are the best defences for you and your family against COVID-19. This includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of tissues immediately they are used, into a dedicated waste bin and washing your hands
  • washing your hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers
  • cleaning and disinfecting surfaces you have touched
  • where possible, stay 1.5 metres away from other people an example of “social distancing”
  • if you are sick, avoiding contact with others.

Access to Doutta Galla Aged Care homes has been restricted to essential services and Doutta Galla care staff only to prevent the introduction of COVID-19 into our homes and transmission within the homes. The essential services include: medical practitioners including GPs, Geriatricians, palliative care specialists, other medical specialists, pharmacy services, specialist nurses and allied health services such as physiotherapists.

All Doutta Galla aged care our staff and essential services staff will be required to sign a declaration prior to entry to the home daily to confirm that they:

  • Have not returned from overseas travel in the last 14 days
  • Have not been required to self-isolate for 14 days
  • Have not been in contact with a confirmed case of COVID -19 in the last 14 days
  • Do not have a fever (temperature higher than 37.5 degree) or symptoms of COVID-19 or have an acute respiratory infection
  • Have not been in contact with a person in the past 14 days who has experienced fever or symptoms of COVID-19 or has an acute respiratory infection 
  • Yes. Doutta Galla Aged Care Services will take new residents during the lockdown.
  • New residents will need to provide a medical declaration from their Doctor to confirm they:
  • Have not returned from overseas travel in the last 14 days
  • Have not been required to self-isolate for 14 days
  • Have not been in contact with a confirmed case of COVID -19 in the last 14 days
  • Do not have a fever (temperature higher than 37.5 degree) or symptoms of COVID-19 or have an acute respiratory infection
  • Have not been in contact with a person in the past 14 days who has experienced fever or symptoms of COVID-19 or has an acute respiratory infection 
  • Doutta Galla has one priority and that is the health and wellbeing of all our residents and staff.
  • Currently we do not have a positive case of COVID -19, and we want to keep it that way.
  • The lockdown will continue indefinitely and arrangements will continue to be reviewed.
  • We will be guided by Government advice and industry experts’ advice. 
  • Your care will not change; our staff will be there to provide you with the best possible care.
  • Your family and friends will not be allowed to visit you during the lockdown.
  • If you have a serious change in your health we will make arrangements for your family to visit, whilst ensuring other residents and staff remain safe from any infection.
  • All meals will be provided as usual and things like toilet paper, tissues, soap etc will continue to be available.
  • Medicine will be delivered to the residential aged care home as usual.
  • Doctors and health care professionals will be able to visit, and especially in urgent cases.
  • Meal times may change. This is to make sure we only have small groups of people gathering in the one space.
  • We will be offering more activities and more staff to provide emotional support. 
  • We will offer small group activities and gatherings where we can to maintain people to sit apart by 2 metres to help stop the spread of any illness.
  • We will help you stay connected to your family and friends by helping you to call them on the phone or via Skype or FaceTime, WhatsApp (this is like a video call).
  • You can call family and friends from the phone in your room if you have one.
  • You can use your mobile phone if you have one.
  • You can ask staff to bring a phone to you and help you make a call, or to bring you an iPad so you can Skype, FaceTime, WhatsApp or to write an email to your family.
  • If you get sick, we will get medical assistance to you.
  • Our staff will monitor your vital signs and ensure you are comfortable and have all the medication you need.
  • We will let your family know immediately if there is any change in your health.
  • We will follow all your care plan directives and ensure you get the care that has been agreed in your care plan.
  • If you need to go to hospital and this is what you have requested in your care plan directives we will work with the hospital on your behalf.

Yes.  Family and loved ones will be able to support you during your end of life phase.

We will make arrangement with you and your family to honour your end of life directives, whilst ensuring the safety of other residents and staff. 

  • Hairdressing is suspended for the time being. As soon as the lockdown is lifted we will get the hairdresser to come in.
  • Our staff will help to wash your hair and help you to style it.
  • You will not be permitted to leave the aged care home to attend an appointment, but we will try to set up a way for you to have an appointment with your specialist via Telehealth. This means a video consultation. 
  • The doctors are being helped to set up Telehealth consultations. We are also helping with this. 
  • We will keep you up to date with what is happening with your appointments and also will make sure your family member is kept informed. 
  • You will not be permitted to leave the aged care home to attend an appointment.
  • We will make sure we find out from you what appointments you have made, and make sure they are cancelled.
  • We will keep you up to date with what is happening with your appointments and also will make sure your family member is kept informed. 
  • If the appointment is an essential service we required the attending practitioner to sign the declaration form to confirm that they have not come into contact with COVID-19 or with anyone who have symptoms of a fever, cough, and sore throat, shortness of breath or fatigue. 
  • Unless it’s an essential service appointment, all other scheduled appointments will be cancelled. 
  • We will make arrangement to cancel all of your appointments and will keep your family informed.

Coronaviruses are a large family of viruses that cause respiratory infections. These can range from the common cold to more serious diseases. COVID-19 is the disease caused by a new coronavirus. It was first reported in December 2019 in Wuhan City in China. It has now become a global pandemic.

The virus can spread from person to person through:

  • Close contact with an infectious person (including in the 24 hours before they started showing symptoms)
  • Contact with droplets from an infected person coughing or sneezing
  • Touching objects or surfaces (like doorknobs or tables) that have droplets on them from an infected person, and then touching your mouth or face. 

The symptoms of COVID-19 are similar to colds and flus and can include:

  • Fever 
  • Sore throat
  • Cough
  • Shortness of breath
  • Fatigue

While the COVID-19 virus is of serious concern, it is important to remember, at this stage, that most people displaying symptoms such as fever, cough, sore throat or fatigue may be suffering from a cold, flu, allergies or other respiratory illness – not COVID-19.