Support at Home
As a registered aged care provider under the Support at Home program, Doutta Galla offers a full range of services across categories 1-6, supporting your wellbeing and independence at every stage of ageing.
Support at Home Services
As a registered aged care provider under the Support at Home program, Doutta Galla offers a full range of services across categories 1-6, supporting your wellbeing and independence at every stage of ageing.
Home and Community Services
Practical help to make everyday living easier and more comfortable:
- Domestic assistance (cleaning, laundry, and household help)
- Home maintenance and minor repairs
- Meal preparation and delivery
- Transport to appointments, shopping or community activities and events
Assistive Technology and Home Modifications
Enhancing safety, comfort, and independence:
Home adjustments and modifications to support independent living and reablement .
Advisory & Support Services
Stay connected, informed, and supported:
- Hoarding and squalor assistance.
- Social support, community connection, and wellbeing activities.
Personal & Care Support
Comprehensive care in your home or community:
- Allied health and therapy (physiotherapy, occupational therapy, etc.).
- Personal care (showering, grooming, dressing).
- Nutrition and dietary support.
- Therapeutic services for independent living.
- Respite care – in-home, or in the community.
- Care management, short-term restorative care and end-of-life care coordination.
Nursing
Expert clinical care to support your health and recovery: Nursing care in your home.
Transitioning to Doutta Galla Aged Services
If your needs become more complex, we can help you explore residential aged care through Doutta Galla Aged Services, ensuring continuity and comfort. My Aged Care outlines the pathway to residential care through assessment and provider selection.
Doutta Galla offers:
- 24/7 personalised care
- A warm, community‑focused environment
- A smooth transition supported by our team
What is Support at Home and how do I apply?
Support at Home is the Australian Government program that helps older people stay independent at home, with services like personal care, nursing, transport and help around the house. Home Care Packages moved to Support at Home from 1 November 2025, under the Aged Care Act 2024. You apply through My Aged Care (1800 200 422), which arranges a free assessment. Doutta Galla’s team can support you through the assessment and handle the paperwork.
How much does home care cost with Doutta Galla?
Costs depend on your Support at Home classification and the services you choose. Our price list on the Home Care Costs page sets out the hourly rate for each service, with higher rates for evenings, weekends and public holidays. A care management fee applies, full pensioners generally pay no contribution, and services can also be purchased privately. Call us on (03) 9680 3300 for a personalised estimate.
Can I switch to Doutta Galla if I already have a Home Care Package with another provider?
Yes. You can change providers at any time, and your funding moves with you. Contact our in-home care team and we’ll help coordinate the transfer with your current provider so your services continue without interruption.
What is the difference between a Home Care Package and CHSP?
CHSP provides entry-level, subsidised support for people with lower needs, usually a few hours of help per week. A Home Care Package (now Support at Home) provides a coordinated budget for people with more complex or ongoing needs, covering a wider range of clinical and personal care services. Your My Aged Care assessment determines which is right for you.
What is the Commonwealth Home Support Program (CHSP) and who is eligible?
CHSP provides entry-level home support, such as cleaning, shopping, social support and transport, for people who need a little help to stay independent. Doutta Galla assists people aged 65 and over, Aboriginal and Torres Strait Islander people aged 50 and over, and people over 50 facing hardship or homelessness. Access is via a My Aged Care assessment.
Contact our friendly Customer Service team on 03 9680 3300 or email customerservice@dgas.org.au to find out more about our Support at Home services. Our team is ready to answer any queries you may have during this significant aged care reform transition period.
Not registered with My Aged Care yet? Call 1800 200 422 to start your journey today.
