Resident Services Manager

Excellent opportunity for a motivated individual with a passion for quality outcomes in the aged care sector with a focus on consumer directed care.

  • Lead a team of motivated individuals
  • Provide quality outcomes with a focus of consumer directed care
  • See through a key period of growth and help us deliver on our vision

At Doutta Galla Aged Services we take our responsibility to residents, clients, stakeholders and staff very seriously.  Every person at our organisation plays a role in ensuring quality service is provided at all times.

As a Resident Services Manager you will lead our team of highly motivated individuals who demonstrate values and behaviours that underpin everything we do. By joining Doutta Galla you will be able to give back to the community with the benefits of both professional development and attractive salary packaging. Your previous experience in managing a multidisciplinary team – within the aged care, hospitality, health or hotel sectors will help you elevate our core services and increase profitability.

You will be a natural leader and problem-solver, with the ability to maintain a crucial balance between operational, financial and service needs. Strong relationship management skills will see you succeed in the role and ensure that our residents, their families, staff and external stakeholders are all supported.  With a significant site redevelopment planned for the next 24 months, and a change management program to ensure a focus on quality resident outcomes and consumer directed care – this position offers an exciting opportunity to contribute to an evolving site and make it your own.

To apply for this opportunity offering tremendous career satisfaction, please submit a covering letter, your current resume and a statement addressing the key selection criteria (as contained in the position description). A copy of the position description can be obtained by emailing

APPLICATIONS CLOSE Friday 1 March 2019.

For a full position description and/or confidential discussion please contact Fiona Fisher on 03 9634 5235

Applicants must have the right to work in Australia and eligible to work in Aged Care under the Aged Care Act 1997 (Cth).

Click Here for a full description of the role.