Support at Home Services
Support at Home with Doutta Galla
At Doutta Galla, care is at the heart of everything we do. For more than 30 years, we’ve been proudly supporting older people in Melbourne’s west and Shepparton to live independently, comfortably and confidently in the place they call home.
Our Support at Home services are designed to make daily life easier – from a helping hand around your home to expert clinical and personal care. We work alongside you and your family to deliver tailored, flexible, culturally inclusive and accessible support that fits your lifestyle, your goals, and needs.
View our listing on My Aged Care here.
Our Promise: Care You Can Trust
Compassionate Connections: We treat every person with empathy, dignity and genuine care – building trusted relationships with our residents, clients, families and our communities.
Trusted Care: You can rely on us to deliver consistent, transparent, and high-quality support.
Excellence through Expertise: Our care model is led by skilled professionals and guided by clinical excellence, innovation and continuous improvement.
Community at our Core: Created by the community for the community, we celebrate cultural diversity, inclusion and local connection.
Enquire now for more information on how to access Doutta Galla Support at Home.
Employment enquiries should be sent here
Our registered Support at Home Services
As a registered aged care provider under the Support at Home program, Doutta Galla offers a full range of services across categories 1-6, supporting your wellbeing and independence at every stage of ageing.
Our services:
Home and Community Services
Practical help to make everyday living easier and more comfortable: Domestic assistance (cleaning, laundry, and household help) • Home maintenance and minor repairs • Meal preparation and delivery • Transport to appointments, shopping or community activities and events
Assistive Technology and Home Modifications
Enhancing safety, comfort, and independence: Home adjustments and modifications to support independent living and reablement .
Advisory & Support Services
Stay connected, informed, and supported: Hoarding and squalor assistance. Social support, community connection, and wellbeing activities.
Personal & Care Support
Comprehensive care in your home or community: Allied health and therapy (physiotherapy, occupational therapy, etc.). Personal care (showering, grooming, dressing). Nutrition and dietary support. Therapeutic services for independent living. Respite care - in-home, or in the community. Care management, short-term restorative care and end-of-life care coordination.
Nursing
Nursing and Transition Expert clinical care to support your health and recovery: Nursing care in your home.
Why Choose Doutta Galla?
- Strong Clinical Care in a home-like setting, supported by an experienced and caring team
- Locally minded 30+ years of trusted community care in Melbourne’s west and Shepparton
- Person-centred care with direct access to a dedicated Care Partner, including regular home visits to ensure personalised support and continuity of care.
- Inclusive and Culturally Safe environments that respect and celebrate diversity and are built for accessibility and belonging.
- Holistic Wellbeing Focus – nourishing meals to vibrant and meaningful, active ageing programs and social connections that enrich daily life.
- Continuum of Care – seamless access to in-home support, transition care, and residential services if your needs change.
- Accessible Environments and purpose-built infrastructure designed to enhance safety, comfort and independence.
Understanding how your client contribution works
From 1 November 2025, the Australian Government’s new Support at Home Program replaced the existing Home Care Package program and Short-Term Restorative Care. The Commonwealth Home Support Program is intended to transition to the Support at Home Program no earlier than 1 July 2027.
Under this new system, older people who receive government-funded home-care services may be asked to contribute to the cost of their care, depending on their individual financial circumstances.
At Doutta Galla Aged Services, we’re here to help you understand how contributions work and to make sure your care remains affordable, transparent and tailored to your needs.
We’re With You – to guide you every step of the way.
Under the Australian Government’s Support at Home program, the “no worse off” principle ensures older people already receiving or approved for a Home Care Package by 12 September 2024 will not pay more or lose access to their current level of support when the new system begins. This means your care and contribution arrangements will stay the same, or improve, under Support at Home.
Clients entering from 1 November 2025 will move to the current contribution framework, with government-funded clinical care and income-based contributions for independence and everyday living services.
At Doutta Galla, we’ll guide you through every step to ensure your transition is simple, transparent, and affordable.
What is a client contribution?
Under the Support at Home program in Australia, a client contribution (also called a co-contribution) refers to the out-of-pocket amount that the client pays towards the cost of their home care services, while the government covers the rest.
All clients approved after 12 September 2024 are expected to contribute unless exempt due to financial hardship. The amount depends on income and assets, assessed by Services Australia (Centrelink).
Rates by service type:
- Clinical services (e.g., nursing, allied health): 0% contribution (fully funded by Government).
- Independence supports (e.g., personal care, social support): minimum 5% for full pensioners, higher for part pensioners and self-funded retirees.
- Everyday living services (e.g., cleaning, shopping, meal prep): minimum 17.5% for full pensioners, increasing up to 80% for self-funded retirees without a Commonwealth Seniors Health Card.
- A lifetime cap including both Support at Home and Residential Aged Care costs is currently at $135,318.69 (as of 1 November 2025).
- The “no worse off” principle guarantees that people transitioning from Home Care Packages won’t pay more than before.
How your contribution is determined?
Services Australia will assess your income and assets to confirm what level of contribution applies.
- You’ll receive written confirmation of your contribution amount before services begin.
- You’ll always know what you are paying for – no hidden fees or surprises.
- We’ll work with you to design a personalised care plan and budget, clearly showing how government funding and your contribution combine to deliver your services.
How much you might pay
These are guideline ranges only – your actual amount will depend on your personal assessment.
| Contribution | |||
| Service type | Full pensioner | Part-pensioner / CSHC* | Self-funded retiree (no CSHC) |
| Clinical care | 0% | 0% | 0% |
| Independence services | Approx. 5% | Between 5% to 50% depending on income/assets | 50% |
| Everyday living services | Approx. 17.5% | Between 17.5% to 80% depending on income/assets | 80% |
*CSHC = Commonwealth Seniors Health Card
Our promise: fairness, transparency and support
As a not-for-profit organisation, Doutta Galla reinvests every dollar into improving care quality, staff training and community connection.
We make the contribution process fair and straightforward by:
- Providing clear, upfront information about all fees and charges.
- Offering flexible payment options that suit your circumstances.
- Reviewing your plan regularly to ensure value and choice.
- Helping you access financial guidance or hardship support if needed.
- You’ll always remain in control of your care and your budget.
Support at Home Program
- From 1 November 2025, the Support at Home program replaced the previous Home Care Packages Program and Short-Term Restorative Care program.
- You will have improved access to services, equipment and home modifications to support living at home longer.
- There will be new pathways for restorative care (to rebuild independence) and end-of-life care (to support remaining at home) under the program.
- The reforms emphasise a more rights-based and flexible approach, which is personalised and aligned to your goals.
- An expanded Support at Home services list with government-funded services is available to eligible participants (individually assessed).
Supporting You to Age Well
We know that every person’s journey is unique. We’re here to make sure you or your loved one can continue living life your way – confidently, safely and with dignity. Whether you need support for just a few hours a week or more ongoing care, our friendly and compassionate team will work with you to develop a personalised care plan that fits into your life – now and into the future.
Doutta Galla – created by the community for the community. Together, we’re empowering people to age with independence and comfort – at home, today and into the future.
Find out more about our Support at Home services
Contact our friendly Customer Service team on 03 9680 3300 or email customerservice@dgas.org.au to find out more about our Support at Home services. Our team is ready to answer any queries you may have during this significant aged care reform transition period.
Eligibility for Services
Our services are available to:
- Individuals aged 65+ (or 50+ for Aboriginal and Torres Strait Islander people).
- Clients on low incomes or at risk of homelessness.
How to Apply: You can start your application online or by calling My Aged Care on 1800 200 422.
We’re With You
If you’re planning your Support at Home services, our friendly team can explain how client contributions work and help you get started.
Call us today: 03 9680 3300
Email: customerservice@dgas.org.au
Not registered with My Aged Care yet? Call 1800 200 422 to start your journey today.