Places to People: Why Choose Doutta Galla as Your Care Partner
Under the new Aged Care Act 2024, residential aged care places will be assigned directly to older people, not to providers. This reform, known as Places to People, gives you more choice, control and confidence to decide who delivers your care and where you live.
At Doutta Galla Aged Services, we welcome this change. For more than three decades, we’ve walked beside older people and their families, providing compassionate, person-centred care that supports wellbeing, dignity and belonging. Now, with greater freedom to choose your care provider, we’re here to navigate this journey with you, supporting your decision making every step of the way.
Why Older People Are Choosing Doutta Galla
Compassionate Connections
Care at Doutta Galla begins with understanding. We take time to get to know your story, your values, and what “home” means to you. Every interaction is guided by warmth, empathy and genuine human connection, because we believe care is personal.
Trusted Care
You can have confidence knowing that, as a not-for-profit provider, every dollar is reinvested in our homes, our staff, and the quality of care we deliver. We act with transparency, integrity and accountability in every decision, so you can trust that your well-being always comes first.
Excellence Through Expertise
Our clinical and care teams bring deep experience, compassion and professionalism to everything they do. Guided by our Clinical Model of Care, we deliver safe, evidence-based and coordinated care that supports your physical, emotional and social wellbeing, aligned with the Strengthened Aged Care Quality Standards. Through continuous learning and innovation, we strive for excellence every day.
Community at Our Core
Founded to serve people from all backgrounds, Doutta Galla reflects the richness of the communities we belong too. Across our homes, cultures, languages and life stories are celebrated. Families, volunteers and local partners are part of daily life, creating an environment where everyone feels valued and connected.
Our Clinical Model of Care
Doutta Galla’s Clinical Model of Care is built on three core principles:
- Person Centred – We place your needs, preferences and goals at the centre of every care decision.
- Evidence Based – Our care practices are grounded in clinical best practice, continuous improvement and quality outcomes aligned with the new Strengthened Aged Care Quality Standards.
- Relationship Driven – We foster trusted relationships between residents, families and staff to promote safety, confidence and wellbeing.
This best-practice clinical model ensures care is coordinated, compassionate, and responsive, supporting each resident to live well and age with confidence.
Our Values: ICARE
At the heart of Doutta Galla are our ICARE values, shaping how we care for residents, families and one another:
- Integrity – We act honestly and ethically in all that we do.
- Compassion – We listen, understand and care deeply for others.
- Accountability – We take responsibility for delivering on our commitments.
- Respect – We value diversity, dignity and choice.
- Excellence – We strive for the highest standards in care and service.
These values guide our actions and our promise — to provide care that is kind, consistent and centred on you.
Your Choice. Your Voice. Your Future.
The Places to People reforms give you more freedom than ever to choose a provider that reflects your values and priorities. When you choose Doutta Galla, you’re choosing a care partner who listens, adapts and stands beside you:
- Personalised care built around your story.
- A not-for-profit provider you can trust.
- Compassionate people who treat you like family.
- A community that celebrates who you are.
We’re With You
If you or someone you love is considering residential aged care, we’re here to help. Our friendly team will guide you through the new Places to People process, making your transition smooth, informed and well-supported.
Call us today: 03 9680 3300
Email: customerservice@dgas.org.au