Publications

As a transparent organisation always looking for ways to improve our service delivery, and our publications are available for your information. We do our best to keep this list current and up to date. Please contact us if you need further information.

Resources

We endeavour to keep our community up to date with useful information and resources. The following information and links to affiliate organisations may be helpful in further researching aged care options and services. 

Useful Links

My Aged Care Contact Centre
1800 200 422
www.myagedcare.gov.au

Department of Health
02 6289 1555 or 1800 020 103
www.agedcare.health.gov.au

Australian Aged Care Quality and Safety Commission
If you want to lodge a formal complaint, contact 1800 951 822
www.agedcarequality.gov.au

Seniors Information Services
13 12 44 (cost of a local call)

Department of Veterans’ Affairs
133 254
www.dva.gov.au

Centrelink Financial Information Service
For financial information regarding pensions, accommodation bonds and income tested fees
132 300

Aged Care Advocacy Services – Elder Rights Advocacy
1800 700 600
era@era.asn.au

Aged Care Assessment Services

Western Metropolitan Regional ACAS – North West
03 8387 2129
www.mh.org.au

Western Metropolitan Regional ACAS – Western
03 8345 1246
www.wh.org.au/acas

Shepparton / Hume ACAS
03 5823 6011
www.gvhealth.org.au