At Doutta Galla, care begins with compassion and connection. As a trusted not for profit aged care provider, we have served Melbourne’s west and regional Victoria in Shepparton for more than 30 years – delivering accessible, inclusive, and high-quality care that honours the rights, dignity and independence of every person.
Our approach ensures every resident is treated with respect, fairness, safety and choice, empowering people to live a meaningful life, their way.
Our Values in Action
These values inform how we deliver care – building trust, nurturing belonging and supporting wellbeing.
Living with Choice, Dignity and Respect
Everyone in aged care has the right to:
At Doutta Galla, these rights are our promise. We work in partnership with residents and families to design care that respects each individual’s voice and values.
Developed collaboratively with you, your family and your care team to support choice, control and wellbeing in line with the Aged Care Quality Standards.
Experienced nurses and care teams provide continuous clinical support, apply best practice and compassion in every aspect of care.
Each of our homes is welcoming, accessible and culturally safe – designed to feel like home and encourage family and community connections.
We nurture body, mind and spirit through programs that promote social connection, physical activity, creativity and enjoyment.
Comprehensive support for older people who require assistance with daily living or nursing care, delivered with dignity and respect.
Flexible, short-term care that supports carers and provides peace of mind for families.
Purpose-built environments for residents living with dementia. Our trained staff deliver evidence-based programs that respect identity and promote calm and connection.
Sensitive, specialised support for residents and families at the end of life. Our team provides comfort, dignity and compassion through every moment.
Our homes reflect the diversity and inclusivity that makes Melbourne’s west unique. We share a deep sense of community across our homes.
To prepare nutritious meals using seasonal ingredients that offer you variety and choice. Meals are made to meet your dietary and medical needs and your personal and cultural preferences.
Our onsite chefs prepare fresh, seasonal meals that reflect each resident’s dietary, medical and cultural preferences.
Our staff are proud and passionate about what they do. They bring stability, trust and continuity into every home.
Doutta Galla fully embraces the new Aged Care Act 2024 and the Statement of Rights – ensuring that your care experience is governed by choice, safety, respect and trust.
We commit to continuous improvement and open communication, so you and your family always feel heard and supported. At Doutta Galla, you’re not just receiving care – you’re part of a community that cares for you.
